Shipping and Delivery Policy

Last Updated: April 2023

At ActEnhance ("we," "us," or "our"), we understand the importance of delivering our digital products and services to you in a timely and secure manner. This Delivery Policy outlines our practices regarding the delivery of our digital products and services (collectively, the "Services") purchased through our website (actenhance.com).

Delivery of Digital Services

All our Services are delivered electronically through email, cloud storage, or storage integrated into a membership site. After purchasing a Service, you will receive instructions on how to access your digital content, as well as any necessary login information or access links.

Delivery Timeframe

Our goal is to deliver your purchased Services as quickly as possible. Generally, we aim to deliver our critiques and feedback within a reasonable timeframe, depending on the volume of requests and the complexity of the analysis. You will be notified of the estimated delivery time upon purchasing a Service.

Technical Issues

If you encounter any technical issues in accessing or downloading our Services, please contact us at [email protected], and we will assist you in resolving the issue.

Refund Policy

Last Updated: April 2023

At ActEnhance, we are committed to your satisfaction and success. If, for any reason, you are not completely satisfied with our Services, we offer a 30-day refund policy. Contact us at [email protected] with any issues and if we cannot resolve the problem, we will issue you a full refund.

Refund Eligibility

To be eligible for a refund, you must submit a refund request within 30 days of purchasing a Service. Refund requests should be sent to [email protected] and include the following information:

Your full name, Your email address used for the purchase, The Service you are requesting a refund for, and The reason for the refund request.

All refunds for The Transformation Package must be requested prior to using your second service token. You will only be eligible for a refund if you only redeemed zero tokens, or one token. Any refunds requested after both tokens have been reedemed will be considered in bad faith and the refund may be denied.

Refund Process

Upon receiving your refund request, our team will review your case and notify you of the approval or rejection of your refund. If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider. Once we send you notification that a refund has been approved, it will have already been processed by ActEnhance. The amound of time it takes for it to reflect with your account, will depend on the method of payment used, your bank, and their processing timeframes.

Late or Missing Refunds

If you haven't received your refund within a reasonable timeframe, please first check with your bank or credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at [email protected] for assistance.

If you have any questions or concerns regarding our Refund Policy, please contact us at [email protected]